The clock ticks
Author(s): Charles Corbett, Sarang Deo
Institution: UCLA Anderson School of Management (USA), Kellogg School of Management (USA)
Competition year: 2011
Place: 2nd place
Track: Social Entrepreneurship
Key words: Social entrepreneurship, Expansion, Health care, South Africa
Courses: Social Entrepreneurship, Managing Health Care Delivery Systems
Target audience: MBA, Senior Undergraduate Students
This case discusses the situation at Ndlovu Care Group (NCG) in July 2008. The group, founded by Dutch social entrepreneur Dr Hugo Tempelman, has been running a very successful health care facility – Ndlovu Medical Center (NMC) – in the township of Elandsdoorn in rural South Africa. The case discusses NCG’s plans to expand that success to other locations in the country.
At the time of the case, Dr Tempelman had just received a major grant from the Dutch embassy in South Africa to fund his expansion plans. This provides a perfect opportunity to discuss questions about how to replicate an intricate organization that has taken some 15 years to build, and whether that is even possible; what management structure is needed to oversee that replication; what risks are involved and how they might be mitigated. The need to balance increased professionalization with maintaining the founder’s passion runs as a thread through the case.
Case Purchase Information
An inspection copy of this case is available here. Please contact Charles Corbett and Sarang Deo for permission rights.